Registration is now open for the Passenger Claims Conference 2026, which will take place in Luxembourg on 30 September 2026, kindly hosted by CFL. The conference is jointly organised by CIT and UIC and is open to members from the two organisations, in particular colleagues working in claims handling, sales, distribution, legal affairs, and passenger services.

This year’s conference will focus on multimodal passenger transport and the legal, technical, and operational challenges arising from the integration of rail with other modes of transport. The programme will provide an overview of the international and European legal multimodal-passenger-transport frameworks, recent developments concerning passenger rights in the context of multimodal journeys, as well as the regulatory and technical framework supporting multimodal transport and ticketing.

Representatives of railway undertakings and maritime operators will present practical examples of multimodal transport solutions and share their operational experience in this field. The programme will also include a presentation of UIC’s technical work on multimodal ticketing and passenger information, including an interactive workshop on passenger claims handling.

The detailed programme, conference leaflet, and registration form are available on the CIT website.

Conference leaflet:

Registration form: